Privacy Policy

Last updated: January 2026

About this Policy

Cobolt Software Solutions Pty Ltd (ABN 53 684 152 761) (“Cobolt”, “we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

Information We Collect

We may collect the following types of personal information:

Contact Information:

Name, job title, company name
Email address, phone number
Business address

Professional Information:

Company size, industry sector
Current systems and software in use
Business challenges and requirements
Project specifications and technical requirements

Website Usage Information:

IP address, browser type, device information
Pages visited, time spent on site
Referral sources and navigation patterns

How We Collect Information

We collect personal information through:

Contact forms and inquiry submissions on our website
Email, phone, and video conference communications
Discovery sessions, consultations, and project work
Business meetings and networking events
HubSpot CRM and client management systems

How We Use Your Information

We use your personal information to:

Respond to inquiries and provide requested information
Deliver consulting services, ERP implementations, and support
Manage client relationships and project delivery
Send relevant business communications and updates
Improve our services and website functionality
Comply with legal and regulatory obligations

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to improve your browsing experience and understand how visitors use our site.

What cookies we use:

Essential cookies – Required for the website to function properly
Analytics cookies – Help us understand how visitors interact with our website (e.g., Google Analytics)
Performance cookies – Allow us to improve website functionality based on usage patterns

Managing cookies: You can control or delete cookies through your browser settings. Note that disabling certain cookies may affect website functionality.

Third-party cookies: We use Google Analytics to analyze website traffic. Google Analytics uses cookies to collect information about your use of our website. This information is used to compile reports and help us improve our services. For more information on how Google uses data, visit: https://policies.google.com/technologies/partner-sites

By continuing to use our website, you consent to our use of cookies as described in this policy.

Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties.

We may share your information with:

Service Providers and Subcontractors:

Trusted subcontractors who assist in delivering our services
Software vendors (e.g., MYOB, Sage, Acumatica) when implementing their solutions
Cloud service providers who host our systems

Legal Requirements:

When required by law or legal process
To protect our rights, property, or safety
To prevent fraud or security threats

All third parties are required to maintain the confidentiality and security of your personal information.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Secure data transmission (SSL encryption)
Access controls and authentication
Regular security assessments
Secure storage systems

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Client project data and communications are typically retained for 7 years in accordance with Australian business record-keeping requirements.

Your Rights

Under Australian privacy law, you have the right to:

Access your personal information we hold
Request correction of inaccurate or incomplete information
Request deletion of your personal information (subject to legal obligations)
Withdraw consent for marketing communications
Lodge a complaint about our handling of your personal information

To exercise these rights, contact us using the details below.

Marketing Communications

If you provide your contact information, we may send you:

Service updates and industry insights
Relevant case studies and resources
Invitations to events or webinars

You can unsubscribe from marketing communications at any time by:

Clicking the “unsubscribe” link in our emails
Contacting us directly at the details below

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised “Last updated” date. Continued use of our website or services constitutes acceptance of the updated policy.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us:

Cobolt Software Solutions Pty Ltd
Email: info@cobolt.biz
Address: TAMBORINE QLD 4270

Complaints

If you believe we have breached the Australian Privacy Principles, you may lodge a complaint with us using the contact details above. We will investigate and respond to your complaint within a reasonable timeframe.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):

Website: www.oaic.gov.au
Phone: 1300 363 992
Email: enquiries@oaic.gov.au